Help
Support
Help with setup, theme compatibility, offers, experiments, privacy requests and billing.
Email us
Include your store’s myshopify.com address, what you expected, what happened, and a screenshot or the page address.
Response times
We aim to reply to every message within one business day.
Pro and Plus plans get priority: their messages are answered first.
Something broken on your store?
Switch off the app embed: Shopify admin → Online Store → Themes → Customize → App embeds → Marka Cart Drawer → off → Save. Your theme’s own cart returns at once. Then email us with “Urgent” in the subject.
Keep it safe
- Never send passwords, access tokens or your customers’ personal details by email — we never ask for them.
- If we need to look at your store, we ask for collaborator access through Shopify, which you can remove at any time.
Quick fixes
| Problem | What to check |
|---|---|
| The drawer does not appear | In Marka, open the Setup guide: the app embed must be on in your published theme, and you must have clicked Publish at least once. |
| Two carts open at once | Design → Behaviour → Replace the cart page on, and the embed setting “Hide the theme’s own cart drawer” on. |
| A discount shows in the drawer but not at checkout | Publish again, and check that the automatic discount “Marka Cart Drawer offers” is active in Shopify admin → Discounts. Tools → Discount Explainer shows why a cart got its price. |
| “Picked for you” never shows | The shopper must be logged in, have orders in the last 60 days and have allowed personalisation in your cookie banner; personalisation needs the Growth plan or above. |
| The checkout block is missing | Checkout-page blocks only appear on Shopify Plus. Thank-you and order-status blocks work on every plan once added in the checkout editor. |
| An experiment shows no winner yet | A winner is only called when each version has enough visitors and the result is clear enough; until then the experiment keeps running. |
Customer privacy requests
When a customer asks for their data, request it in the Shopify admin (the customer’s page → Request customer data). Marka prepares a file with everything it stores about that customer — including the email, phone number and address it keeps to recognise them — which you download in Marka under Settings → Privacy requests and send to the customer. When you erase a customer in Shopify, Marka deletes their data automatically. Details: the privacy policy.
Plans and billing
Change or cancel your plan any time on Marka’s Plans page inside the Shopify admin; charges go through Shopify’s billing and appear on your Shopify invoice. Uninstalling the app cancels the subscription. See the terms of service.